our services

We provide tailored automation solutions that transform business processes and drive growth.

Workflow Automation

Streamline your business processes with smart automation that reduces manual work and boosts operational efficiency.

Process mapping and analysis
Custom automation workflows
Integration with existing systems

Process Optimization

Assess and improve your current processes to remove bottlenecks and maximize productivity across your organization.

End-to-end process audits
Data-driven optimization strategies
Tailored process improvements

Customer Journey Optimization

Create smoother, smarter customer experiences using automation and data insights.

Customer journey mapping
Touchpoint automation
Personalization strategies

Digital Transformation

Move confidently from legacy systems to modern, digital-first operations.

Digital readiness assessment
Phased implementation roadmaps
Change management support

AI integration

Use AI to automate complex tasks, enhance decision-making, and unlock value from your data.

Ai opportunity assessment
Custom Ai solution development
Responsible & ethical Ai deployment

Data Analytics & Insights

Turn data into clear, actionable business intelligence.

Custom dashboards & reports
Predictive analytics models
Data visualization solutions

Packages

Ongoing Partnership

Work with a dedicated team that grows with your business. No more vendor juggling—just reliable, long-term support.

FLEX SUPPORT

Your safety net

1 day/week of dedicated dev time
Senior consultant oversight
Priority bug fixes & maintenance
Monthly alignment call

From $1,500/mo

Best for:
Teams with occasional needs who want reliable backup without a full-time hire.

GROWTH PARTNER

Your extended team

Dedicated developer in your workflow
Weekly planning sessions
Continuous feature delivery
Slack/Teams integration

From $5,000/mo

Best for:
Growing companies ready to ship faster without hiring headaches.

FULL IT MANAGEMENT

Your IT department

Complete tech accountability
Dedicated team, scaled to you
Strategic technology roadmap
24/7 monitoring & response

Custom

Best for:
Companies that want one team to own everything tech, so they can focus on growth.

Frequently asked questions

Get answers to common questions about our services and approach.

How long does implementations typically take?

Project timelines vary depending on the scope and level of complexity.
A focused engagement, such as improving a process, developing a workflow, or designing a strategic framework, can be completed in a few weeks.
Broader transformations involving multiple teams, systems, or layers of change generally take several months.
At Black Durian, we define a clear timeline after the discovery phase, ensuring expectations and milestones are aligned before we start.

How do you ensure a smooth transition during the implementation phase?

We use a structured, phased approach designed to minimise operational disruption.
Before introducing any change, we thoroughly assess your current processes, identify potential risks, and plan implementation steps accordingly.
We validate in controlled environments, align with stakeholders, and integrate improvements progressively, ensuring continuity while your organisation evolves.

Can your solutions integrate with our existing tools and processes?

Yes.
Black Durian’s consulting methodology is built around adapting to your reality.
We don’t impose new tools or systems; instead, we design solutions that fit seamlessly into your existing workflows, whether you rely on CRM/ERP platforms, custom software, spreadsheets, or hybrid operations.
Our goal is to enhance what already works and modernise what doesn’t, without forcing unnecessary change.

How do you track progress and validate continuous improvement over time?

We assess impact through a combination of measurable improvements and qualitative insights. From the beginning of the engagement, we define clear success indicators together. These may include gains in operational efficiency, reduction of manual workload, better alignment across teams, enhanced process reliability, or tangible business outcomes such as cost optimisation or increased capacity. Throughout the project, we continuously track progress, validate assumptions, and gather stakeholder feedback to ensure the solution delivers meaningful and sustainable value.

our services

Workflow Automation

Process Optimization

Customer Journey Optimization

Digital Transformation

AI integration

Data Analytics & Insights

Packages & Pricing

Packages

TRIGGR.RUN

1 Flow automation (1-3 Days)

From USD 1,000

OPS/READY

1 No-code operations setup (1-4 weeks)

From USD 3,000

CTRL-BUILD

Dev app / Custom product or platform (6-12months)

Custom Pricing